Missing photographs or documents can occur after transferring a tree, restoring an incomplete backup, changing media locations, or working with files stored outside the expected folders. FTM Assistance can help users identify whether the issue involves the tree database, media paths, or missing original files. Start by checking whether the photographs still exist on your computer or backup drive. Avoid deleting folders until you understand how the media is connected to your tree. FTM Assistance can also provide practical troubleshooting steps for locating missing media and reconnecting files where possible. Maintaining an organized media folder and including important media in regular backups can make future computer transfers much easier. Always verify photographs and documents after restoring or moving an FTM tree.